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Head of Shared Services

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Location: Leeds, United Kingdom
Date Posted: Oct 16, 2023

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The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,000+ professionals characterised by tenacity, ethics and exacting excellence.  We hire smart and sharpen smarter, arming talent with best-in-class resources and skills.  Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion.  Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. 

The Maples Group looks to add a Leeds based (with travel to Cayman) Head of Shared Service to our team and invites eager and qualified candidates to apply.  We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives.  Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role

Reporting through to the Group's CFO with dual reporting lines to the Group COO and managing a large team, you will be responsible for managing core areas of the office and finance transactional operations.

Primary responsibilities include:

  • Managing and implementing the Client Engagement Lifecycle (CEL) Program ensuring successful delivery of large scale core financial systems transformation including client onboarding, billings and collections
  • Supporting and championing the business and teams through technological change which will involve the implementation of new tools, processes and work practices
  • Oversight of the group's cash receipting function ensuring all incoming receipts are allocated in a timely manner, and any unallocated amounts are thoroughly investigated
  • Oversight of the group's cash collections team ensuring that all invoices are actively chased, and sufficient investigations are done of funds on account
  • Oversight of the accounts payable team, ensuring that suppliers are paid on time and accurately
  • Oversight of the group's e-billing function including the management of templates, uploading of invoices and reconciliations to vendor platforms
  • Oversight of centralised Audit Confirmation processing, and WIP management
  • Managing the operational and commercial relationship with all shared services customers and external service providers
  • Provide senior leadership support to all relevant areas for the Shared Services Group as well as ensuring all functional areas are appropriately resourced and SLAs are adhered to
  • Ensuring streamlined processes minimising the risk of items being overlooked as tasks flow between distinct teams
  • Pro-actively seeking on-going improvements and efficiencies in all activities to ensure high levels of service within a culture of cost-consciousness
  • Assist in any other business support initiatives as directed by the CFO and executive leadership team
  • Active participation in Leeds Management Committee and general office management


 What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

  • In depth knowledge of best practice in Shared Services
  • Accounting qualified (advantageous though not essential) with extensive experience in a senior shared services role within a dynamic and global organisation
  • Proven ability to connect, manage and implement strategic business objectives to operational targets through robust processes across a diverse team 
  • In-depth understanding of best practice processes and continuous improvement fostered through internal and external networks
  • Strong stakeholder engagement skills, including experience of engaging with and gaining buy-in from board level stakeholders and the broader business base
  • Excellent verbal and written communication skills
  • Exceptional leadership skills and a flexible style, with the ability to develop and communicate objectives, inspire and motivate a diverse team and maintain alignment with the business strategy
  • Strong business acumen, including industry and domain-specific knowledge of the organisation and its business units
  • Proven ability to develop and performance manage large teams virtually and in person
  • High levels of emotional intelligence and an ability to create and foster a high achieving, positive culture in a hybrid working environment
  • Excellent analytical, strategic planning and execution skills


The most enduring professional relationships are reciprocal relationships.  The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

  • Comprehensive health coverage (medical, dental and optical)
  • Flexible hybrid working options
  • Competitive vacation packages
  • Educational assistance and professional development programmes
  • Savings or pension plan
  • Life insurance
  • Travel insurance
  • Global mental wellness programme
  • Sports clubs and social events


Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website.  Experience our culture and our people on our Careers Page or on LinkedIn.

Maples’ standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at for details on how we handle personal information relating to job applicants.
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